Terms & Conditions

These Terms & Conditions govern the use of the NESCELLING COMMERCE website and the purchase of products through our online store. By accessing this website, browsing our catalog or placing an order, customers agree to comply with the terms described below. Please review this information carefully before using our services or completing a purchase.

1. General Information

NESCELLING COMMERCE is a retail company specializing in guitars, musical instruments and related accessories. Our company operates through both online and offline retail channels and aims to provide reliable products for musicians of different experience levels. By using this website, customers confirm that they understand and accept the conditions related to purchases, payments, deliveries and website usage.

2. Products & Availability

We strive to ensure that all product descriptions, specifications, prices and images displayed on the website are accurate and regularly updated. However, slight variations in product appearance, packaging or color may occur depending on manufacturers and display settings. Product availability may change without prior notice, and certain products may become unavailable after an order is submitted. In such situations, customers may be contacted regarding alternative options, updated delivery times or order cancellation.

3. Pricing & Payments

All prices displayed on the website are listed in GBP (£) unless otherwise specified. Payments are processed through secure third-party payment providers to help ensure transaction security and customer protection. NESCELLING COMMERCE reserves the right to modify pricing, product offers or promotional campaigns at any time without prior notice. Orders may be declined or cancelled if inaccurate pricing or technical issues are detected during the checkout process.

4. Shipping & Delivery

Delivery times may vary depending on the customer’s location, shipping method and courier service availability. While we make every effort to process and dispatch orders efficiently, delivery delays caused by external shipping providers, customs procedures, weather conditions or logistical disruptions are outside of our direct control. Customers are responsible for providing accurate delivery information to avoid failed shipments or additional delivery charges.

5. Returns & Refunds

Customers may request returns or refunds in accordance with our refund policy and applicable consumer protection regulations. Returned items must generally be unused, undamaged and returned in their original packaging together with any included accessories or documentation. Refund processing times may vary depending on the payment provider and banking institution involved in the transaction. Certain products may not qualify for return if signs of use, damage or modification are detected after delivery.

6. Intellectual Property

All website materials including branding, logos, product descriptions, images, graphics, layouts and written content belong to NESCELLING COMMERCE unless otherwise stated. Unauthorized copying, reproduction, distribution or commercial use of website content without written permission is prohibited. Customers and visitors may use website materials solely for personal browsing and shopping purposes.

7. Contact Information

For questions regarding orders, products, payments or these Terms & Conditions, customers may contact our support team using the information below. We aim to respond to inquiries within a reasonable timeframe during normal business operations.

Email: contacts@nescellingcommerce.com
Phone: +447916698757
Company No: 17175456